From the User Menu (opened by clicking on the user name in the upper right hand corner of the Allday portal), select the 'Profile' option. This section includes an 'Update Password' area that will allow you to change your password.

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From the User Menu (opened by clicking on the user name in the upper right hand corner of the Allday portal), select the 'Profile' option. This section includes an 'Delete Account' area that will allow you to permanently delete your Allday account.

There are a few different reasons why your Allday Online Ordering menu is not displaying on your website:

Absolutely! In order to do so, follow these steps:

Great question - the basic difference between Choices and Add-Ons is that Choices are required selections (such as how a burger should be cooked), while Add-Ons are optional items (such as an extra pizza topping). You can learn more about Choices, Add-Ons and other Item options in this article.

It's easy to set menu items as available or unavailable, even set an item to be available on a specific date!

In order to add your Allday Ordering menus to your website, a small code snippet will need to be installed. It's a fairly straightforward process and can typically be completed without the help of a developer - you can find a step-by-step guide here.

Sharing your order transactions with your bookkeeper or accountant is a piece of cake! Simply head over to your orders page and click on the 'export order transactions' button in the upper right hand corner. This option will allow you to select a desired date range for order transactions and provide a .csv file for download.

Refunds happen, we get it! Making sure a customer is refunded is a simple process that can be handled in a matter of seconds.

Start by heading over to your orders page and finding the order that you would like to refund. Once you've found it, simply press the refund icon to the right of the order:

You can then select what type of refund (full refund or partial refund), as well as provide a reason for the refund itself.

Sure! Head over to your orders page and press the 'Create Test Order' button:

A test order will then appear in the Orders table, with '[TEST]' included in the Customer field (in order to avoid any confusion between test and actual orders).

We know you're busy, so getting notified via the right channel when an order is placed with your restaurant is important - that's why we have several options for order notifications; all of which can be found in your Location Settings:

Feel free to use any (or all) of the options listed based on what works best for your and your team!

Managing multiple locations is easy with Allday! In order to set up multiple locations in your account, head over to your Restaurant Settings page and toggle the 'Enabled Multiple Locations' switch from 'No' to 'Yes':

You can add closures / days when your restaurant will not be open by visiting the Business Hours page and scrolling down to the 'Closed Business Days' section. Here you can click on a day in order to mark it as closed (when marked as closed, an orange circle will be displayed around the date).

To remove a closure, simply press on the date in the orange circle - once the orange circle disappears the date will be considered a normal business day (open for business).

Absolutely! You can add multiple time ranges for any day of the week - head over to your Business Hours page and use the '+Add time range' option to add additional time ranges: